Have you ever experienced the frustration of your mobile phone screen not turning off during calls? It can be quite annoying when you are in the middle of a conversation and accidentally press buttons or end up muting the call because the screen remains active. Fortunately, there are a few simple solutions to fix this issue. In this article, we will explore some troubleshooting steps to help you resolve the problem.
1. Check for Proximity Sensor Issues:
The proximity sensor is responsible for detecting when your phone is near your face during a call and automatically turning off the screen to prevent accidental touches. If the proximity sensor is not functioning properly, it can cause the screen to stay on during calls. To check if this is the issue, perform the following steps:
– Dial *#0*# on your phone’s dial pad.
– This will open the Service Mode menu.
– Tap on the “Sensor” option.
– Look for the “Proximity” option and tap on it.
– Cover the top of your phone with your hand or place it against your face.
– If the proximity sensor is working correctly, the screen should turn off. If not, you may need to get your phone’s sensor repaired or replaced.
2. Disable Pocket Mode:
Some smartphones come with a feature called “Pocket Mode” that prevents the screen from turning off when the phone is in your pocket. While this feature can be useful in certain situations, it can also cause the screen to stay on during calls if it is accidentally triggered. To disable Pocket Mode, follow these steps:
– Go to the Settings menu on your phone.
– Look for the “Display” or “Screen” option.
– Scroll down and find the “Pocket Mode” setting.
– Disable the Pocket Mode option.
– Once disabled, the screen should turn off during calls as expected.
3. Update your Phone’s Software:
Software updates often include bug fixes and improvements that can address various issues, including problems with the screen not turning off during calls. To update your phone’s software, follow these steps:
– Go to the Settings menu on your phone.
– Look for the “Software Update” or “System Update” option.
– Tap on it to check for any available updates.
– If an update is available, download and install it.
– After the update is complete, restart your phone and check if the screen turns off during calls.
4. Restart or Reset your Phone:
Sometimes, a simple restart can resolve minor software glitches that may be causing the screen to stay on during calls. To restart your phone, press and hold the power button until the power menu appears, then select the “Restart” option. If restarting doesn’t solve the issue, you can try performing a factory reset. Keep in mind that a factory reset will erase all data on your phone, so make sure to back up any important information before proceeding.
5. Contact Customer Support:
If none of the above solutions work, it may be necessary to contact your phone’s manufacturer or your mobile service provider’s customer support for further assistance. They may be able to provide specific troubleshooting steps or recommend a repair or replacement if the issue persists.
In conclusion, a mobile phone screen not turning off during calls can be a frustrating problem, but with the right troubleshooting steps, it can usually be resolved. By checking the proximity sensor, disabling Pocket Mode, updating your phone’s software, and restarting or resetting your phone, you can increase the chances of fixing this issue. If all else fails, don’t hesitate to reach out to customer support for additional help.
